The primary objective of Revenue Assurance is to ensure that all chargeable usage of a product or service is accurately billed, within an appropriate timescale and that all billed revenue is collected, again within an appropriate timescale. The need for a Telco to implement revenue assurance processes comes from the many opportunities for revenue to "leak" either accidentally or through deliberate actions such as fraud. Telcora can help you implement a system of revenue loss control by conducting a detailed Revenue Assurance Review of your operations and services including:
We can define and manage the implementation of a comprehensive Revenue Assurance Strategy to deliver true savings. This is a comprehensive review which will examine your systems and processes used in the generation, transfer, processing and management of call or event records from the point where they should be generated, through to bill production, interconnect settlement, dispatch and collections.
We can also help you develop and implement a product assurance process, removing the risk of revenue loss from your new services before it happens or helping you to reduce the risk on existing services. Telcora have successfully implemented secure product development processes into many Telco's around the globe, helping them to protect their revenues at source by establishing controls and appropriate security into the products and services, thereby reducing or removing the opportunities for fraud or revenue loss in their products and services.
We can assist you in the prediction of churn or delinquent accounts or identify high-risk customers where there is an identified risk of non-payment. We will also assess your front-end controls to help you prevent bad customers and service features from affecting your revenues. Our Revenue Assurance service is specifically designed to help Telcos’ assure potential revenues are protected, generated, collected and grown. Back
Revenue Assurance Review
Billing Stream Integrity